Refund & Return Policy

At Sangrahlit, we value customer satisfaction and strive to provide high-quality products and a smooth shopping experience. Since many of our products are carefully prepared and packed with attention to detail, we encourage customers to review all product information before placing an order.

This Refund & Return Policy explains the conditions related to order cancellations, exchanges, damaged products, and refund eligibility. By placing an order on our website, you agree to the terms mentioned below.

Order Cancellation

Customers may request order cancellation within 12 hours of placing the order. Cancellation requests submitted after 12 hours may not be accepted because the order may already have entered processing, packaging, or dispatch stages.

To request cancellation, customers should contact our support team with their order details as soon as possible. Once the cancellation request is approved, eligible refunds will be processed to the original payment method within the applicable processing timeline.

Sangrahlit reserves the right to refuse cancellation requests if the order has already been processed or shipped.

Returns & Exchanges

Sangrahlit does not offer returns or refunds for change of mind, incorrect product selection, personal preferences, or minor variations in color, texture, or appearance caused by screen settings and handmade product characteristics.

We only provide product exchanges in cases where the customer receives a defective, damaged, or incorrect product.

To request an exchange, customers must contact our support team within a reasonable period after delivery and provide:

• Clear product photographs • Unboxing video showing the issue • Images of damaged packaging if applicable • Order details and description of the defect

These details are required for our team to properly review and verify the issue.

Exchange Approval Process

Once the customer submits the required photos and videos, our team will carefully review the request. If the issue is found to be genuine and eligible under our exchange policy, the exchange request will be approved.

Sangrahlit reserves the right to reject exchange requests if:

• Adequate proof is not provided • The product appears damaged due to misuse • The issue reported does not qualify as a manufacturing or shipping defect • The request is submitted after an unreasonable delay

Approved exchanges will be processed according to product availability and operational timelines.

Refund Policy

Sangrahlit generally does not offer refunds once an order has been delivered successfully. Instead, eligible cases are handled through product exchange only.

However, if our support team determines that an exchange cannot be completed due to stock unavailability or other valid reasons, an eligible refund may be issued at our discretion.

If the issue reported by the customer is verified and approved by our team, the refund will be processed within 24 hours after approval.

Refund timelines for the amount to reflect in the customer’s account may vary depending on payment providers, banking systems, or card issuers.

Non-Eligible Cases

The following situations are generally not eligible for returns, exchanges, or refunds:

• Change of mind after purchase • Incorrect address provided during checkout • Delay caused by courier companies • Minor color or design variations due to screen display • Products damaged due to misuse or mishandling by the customer • Requests made without photos or videos • Requests submitted after an unreasonable delay

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately with supporting photos and videos. Customers are encouraged to record an unboxing video while opening the package, as this helps our team verify claims efficiently.

Failure to provide sufficient proof may affect the approval of exchange or refund requests.

Shipping Charges

Shipping charges are generally non-refundable unless the issue is caused by an error from Sangrahlit. In approved exchange cases, replacement shipping arrangements will be communicated by our support team.

Policy Updates

Sangrahlit reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Updated versions of the policy will be posted on this page with the revised effective date.

Customers are encouraged to review this page periodically to stay informed about our latest policies and procedures.

Contact Us

If you have any questions regarding cancellations, exchanges, damaged products, or refund-related concerns, please contact our support team with your order details.

We are always happy to assist you and ensure a smooth shopping experience with Sangrahlit.