Frequently Asked Questions

Domestic deliveries generally take 6–9 business days after dispatch.

Yes, we ship internationally to selected countries. International delivery timelines may vary depending on customs and local courier services.

Yes, orders can be canceled within 12 hours of placing the order.

Once your order is shipped, tracking details will be shared via email or message.

We generally do not offer refunds. Eligible cases are handled through product exchange only.

Exchanges are accepted only if the product received is damaged, defective, or incorrect.

Customers must provide clear photos and an unboxing video showing the issue.

Our team usually reviews exchange requests within 24 hours after receiving all required details.

We accept major debit cards, credit cards, UPI, wallets, and other secure payment methods available at checkout.

Order modifications may be possible only before processing begins. Please contact support immediately.

Delays may occur due to courier issues, weather conditions, or customs processing. We appreciate your patience in such situations.

Please contact us immediately. We will try to update the address before dispatch whenever possible.

Many of our products are thoughtfully prepared and packed with attention to detail, which is why processing may take a few days.

Yes, an order confirmation email/message is sent immediately after successful payment.

No, returns or refunds for change of mind are not accepted.

Customs duties or import taxes may apply depending on your country’s regulations and are the customer’s responsibility.

Please contact our support team immediately with photos and an unboxing video for review.

Yes, for bulk or gifting inquiries, customers can contact our support team directly.

You can contact our support team through the Contact Us page or via the support email provided on the website.